Hilden clients can benefit from the Customer Service Centre (CSC) assistance, which provides personalized solutions for on-site and on-line technical assistance, accurately studied in order to:
  • PLAN
The efficiency and performance of the systems supplied, during their entire life cycle.
The integrated activities of after-sales support offered by Hilden have been conceived in accordance with the principles of Product Life Cycle Management and allow to access in cooperation with the machine's end user the technical interventions to be carried out in order to prevent the equipment's efficiency and to maintain a high level of:
  • Operating flexibility;
  • Energy saving;
  • Reduction of the total cost of ownership (TCO);
  • Cost-effectiveness of the equity invested (ROI).
  • Efficiency
  • Description
Hilden technical staff is quickly accessible to the customers' wherever in the world to quickly and effectively provide technical support and consultancy.
The Customer Service Center of Hilden avails itself of travelling field service engineers speaking various languages and boasting a proven practice in the mechanical, electrical and electronic domains;
Technical problem-solving interventions: In case the problem arisen on the machine cannot be solved through on-line support, Hilden travelling field engineers are ready to intervene personally at the customer's factory in the shortest possible time, in order to quickly restore the machine.
Planned maintenance interventions: Hilden travelling field engineers are also available to carry out planned maintenance interventions, be it ordinary or extraordinary, in order to ensure the machine's perfect running and efficiency conditions during its entire life cycle.
Machine updating interventions: Should the end user wish to widen the machine's functions or add new applications to it, Hilden Customer Service Centre provides skilled personnel with proven ability and experience to rapidly carry out mechanical or electronic updating operations and to minimize the impact of their work on the factory's production schedule.